Privacy Policy

At Frosty Castle, we take your privacy seriously. This policy explains how we collect, use, store, and protect your personal information when you use our website or engage with our services.

Who We Are

Frosty Castle is a financial education provider based in Bristol, United Kingdom. We offer programmes for children and teenagers, and work with families and schools across the South West.

Contact: [email protected]
Address: 47 Queens Road, Clifton, Bristol BS8 1QE

Information We Collect

We collect information you provide directly to us, including:

• Name and contact details (email address)
• Information about your child (age, relevant learning needs)
• Programme preferences and enquiry details
• Payment information when you enrol in our programmes
• Communications you send to us

We also collect certain information automatically when you visit our website:

• Device type and browser information
• IP address and general location
• Pages visited and time spent on our site
• Referral source

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide information about our programmes
• Process enrolments and manage your child's participation
• Communicate with you about sessions, schedules, and progress
• Send you information about new programmes or services (with your consent)
• Improve our website and services
• Comply with legal obligations

Legal Basis for Processing

We process your personal information on the following legal bases:

• Contract: When necessary to fulfil our agreement with you (e.g., providing the programme you've enrolled in)
• Legitimate interests: For purposes compatible with providing our services (e.g., responding to enquiries, improving our offerings)
• Consent: When you have given us specific permission (e.g., marketing communications)
• Legal obligation: When required by law

Information Sharing

We do not sell your personal information. We may share information with:

• Service providers who assist us in operating our business (payment processors, email services)
• Professional advisers (accountants, lawyers) when necessary
• Authorities when required by law

All service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law. Generally:

• Enquiry data: 2 years from last contact
• Enrolment records: 7 years after the last programme attended
• Financial records: As required by UK tax law

Your Rights

Under UK data protection law, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to processing of your information
• Request restriction of processing
• Data portability
• Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at [email protected].

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

Children's Privacy

Our programmes serve children and teenagers. We collect information about minors only with parental or guardian consent. Parents and guardians can review, modify, or request deletion of their child's information by contacting us.

International Transfers

Your information is primarily stored and processed in the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "last updated" date.

Contact Us

If you have questions about this privacy policy or our data practices, please contact us:

Email: [email protected]
Address: 47 Queens Road, Clifton, Bristol BS8 1QE

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your information appropriately.