GDPR Compliance

Frosty Castle is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This page explains our approach to data protection and your rights.

Our Commitment

We are committed to:

• Processing personal data lawfully, fairly, and transparently
• Collecting data only for specified, explicit, and legitimate purposes
• Ensuring data is adequate, relevant, and limited to what is necessary
• Keeping data accurate and up to date
• Retaining data only as long as necessary
• Processing data securely and protecting against unauthorised access

Data Controller Information

Frosty Castle is the data controller for the personal information we collect. Our contact details are:

Email: [email protected]
Address: 47 Queens Road, Clifton, Bristol BS8 1QE
United Kingdom

Your Rights Under UK GDPR

You have the following rights regarding your personal data:

Right to be Informed

You have the right to know how we collect and use your personal data. This information is provided in our Privacy Policy and this GDPR page.

Right of Access

You can request a copy of the personal data we hold about you. We will respond to your request within one month. There is no fee for this request unless it is manifestly unfounded or excessive.

Right to Rectification

If you believe any personal data we hold about you is inaccurate or incomplete, you can request that we correct it. We will respond within one month.

Right to Erasure

Also known as the "right to be forgotten," you can request that we delete your personal data in certain circumstances, including when:

• The data is no longer necessary for the purpose it was collected
• You withdraw consent (where consent was the legal basis)
• You object to processing and there are no overriding legitimate grounds
• The data was unlawfully processed

Right to Restrict Processing

You can request that we limit how we use your data while we investigate a complaint or verify the accuracy of data you have challenged.

Right to Data Portability

You can request that we transfer the personal data you provided to us to another organisation, or to you, in a structured, commonly used, machine-readable format.

Right to Object

You have the right to object to:

• Processing based on legitimate interests
• Direct marketing
• Processing for research purposes

Rights Related to Automated Decision Making

You have the right not to be subject to decisions based solely on automated processing that significantly affect you. We do not currently use automated decision-making.

How to Exercise Your Rights

To exercise any of these rights, please contact us at:

Email: [email protected]
Subject line: GDPR Request - [Your Name]

Please include:

• Your full name
• The email address associated with your enquiry or enrolment
• A description of what you are requesting
• Any relevant details to help us locate your information

We may ask for verification of your identity before processing certain requests.

Data Protection for Children

As we provide services to children and teenagers, we take additional care with their data:

• We collect children's data only with parental or guardian consent
• Parents and guardians can exercise data rights on behalf of their children
• We limit children's data to what is necessary for programme delivery
• We do not use children's data for marketing purposes

Data Breaches

In the event of a personal data breach that poses a risk to your rights and freedoms, we will:

• Notify the Information Commissioner's Office within 72 hours
• Notify affected individuals without undue delay if the breach is high-risk
• Document the breach and our response
• Take measures to mitigate any adverse effects

International Data Transfers

We primarily process data within the United Kingdom. If we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK authorities.

Complaints

If you are not satisfied with how we handle your personal data or respond to your request, you have the right to lodge a complaint with the Information Commissioner's Office:

Website: ico.org.uk
Helpline: 0303 123 1113

We encourage you to contact us first so we can try to resolve your concerns directly.

Updates to This Page

We may update this GDPR information from time to time to reflect changes in our practices or legal requirements. The date at the top of this page indicates when it was last revised.